Case study · Multi-venue hospitality and entertainment group
Taking a multi-venue hospitality group from scattered listings to a system
More than a dozen venues, one system. Every location now has its own numbers, its own clean Google profile, and calls that get answered at 2 AM.
+38%
Calls from Google profiles
+61%
Direction requests
2x
Monthly review volume
100%
Review response rate
Figures shown are representative of this engagement and pending client sign-off for publication.
The starting point
More than a dozen venues across several states, each with its own half-managed Google profile, inconsistent names and hours, no call tracking, and reviews answered when someone remembered. Reporting was a spreadsheet nobody trusted.
What we did
- Audited and rebuilt every Google Business Profile with consistent categories, services and photos
- Centralized review monitoring and responses with a 48-hour standard
- Installed GA4, GTM and call tracking per venue so each location's numbers stood on their own
- Built AI voice agents to answer after-hours calls and capture bookings
- Monthly performance report across all venues, by venue, in one place
The trend
Calls from Google profiles, all venues
+38%
How it played out
The timeline
- 01 · Month 1
Audit and cleanup
Every profile, listing and tracking setup audited. Names, hours and categories fixed across all venues.
- 02 · Months 2 to 3
Tracking and reviews
Call tracking and GA4 per venue. Review responses on a 48-hour standard.
- 03 · Months 4 to 6
AI voice agents
After-hours calls answered and bookings captured instead of going to voicemail.
- 04 · Ongoing
Monthly reporting
One report, every venue, so leadership sees which locations are growing and why.
“For the first time I can look at one report and know which locations are working. That alone changed how we spend money.”
Director of marketing (sample quote)
Want this for your business?
Tell us where you are today and we will tell you honestly whether your situation looks like this one.
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