Reputation and Review Management
More reviews, faster replies, a plan for the bad ones.
The problem
A competitor with 400 reviews outranks you with 60. Customers love you but nobody asks them to say so, and the one-star review from last year still sits at the top unanswered.
What we actually do each month
- Review request system: SMS and email flows after a visit, purchase or job
- Responses to every review, in your voice, within 48 hours
- Monitoring across Google, Yelp and the directories that matter in your industry
- Escalation process for problem reviews and removal requests where policy allows
What you get
- Automated review request flow
- Response playbook and templates
- Monthly reputation report
How we measure it
- New reviews per month
- Average rating trend
- Response time
- Review conversion rate from requests
Good for
Any local business, especially multi-location and anything in hospitality or healthcare.
Questions we get about this
- Can you remove bad reviews?
- Only ones that violate platform policy, and we will tell you honestly which ones qualify. Everything else gets a professional response and gets outweighed by a steady flow of new reviews.